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Y‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍our response should add additional information or provide s

by | Sep 18, 2021 | Healthcare and Nursing | 0 comments

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Y‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍our response should add additional information or provide support for the classmates response. You should provide support with at least one current journal reference included in the posting. Classmates response:1.) Carlos and the EMR implementation team are aware that there may be issues with the new go- live date of EMR. Knowing this may happen, it is important that the team uses the strategy of collaboration. Collaboration is important because it can involve the nurses and physicians with their role in the new launch. A way of communicating would be for the implementation team and Carlos to identify the concerns of the staff before. Identifying early conflict is key to preventing something worse. Through effective communication between the team and staff who are concerned about the new use of EMR, solutions can be made based on these issues that are being stated. Education through communicating can also help guide a successful launch. The implementation team can provide a guide to staff about how they can all cooperate on this together and make the change less stressful if they collaborate together. Preparing the staff is necessary so they are not thrown off guard when the launch does happen. This is especially important because Carlos has already identified a potential conflict, so he now has the ability to prevent this conflict from occurring. Carlos using this information and history of the staff, he can guide his coworkers in the right direction. Education about the concerns and why EMR is important can help ease the nerves and anger of other workers. If Carlos can provide them with reasoning as to why EMR is being used and how it will help the physicians and nurses, they may be more open to trying it. The strategy of collaboration can help each party to identify their concerns and for them to come together and create solutions for them. (Corexcel) This problem solving before the launch can lead to everyone being on the same page when the EMR does come out, which can lead to it being‌‍‍‍‌‍‍‌‌‍‍‍‌‍‍‍‍‌‍‍ successful. Studies have shown that lack of communication is a huge reason why there is conflict in the workplace. (Almost, 2016) 2.) After the EMR is introduced in Carlos’ facility, there still may be conflict despite using collaboration before the go- live date. If there continues to be conflict, a strategy such as compromising may be used. Compromising can be a fair trade, meaning each person will have a benefit from the situation. (Corexcel) It is actually known to be the most used conflict strategy according to a study done. (Iglesias, 2012) Compromising can involve the physicians stating something they do not like about the software. The implementation team and Carlos may find a solution for this concern by stating they can do something to limit what the concern is, as long as the physician contributes something in return. For example, the physician may not like the fact that nurses can put in orders electronically under their name. In turn, the team can collaborate and make a policy about this issue stating how nurses must communicate with the physician and confirm any orders under their name before entering them. The physician may now feel like he can trust the nurses to follow this policy, and it will no longer be an issue for him. The nursing staff and implementation team can identify this conflict and make sure to follow it closely during the initial launch and afterwards as well. Citations: Almost, J., Wolff, A. C., Stewart-Pyne, A., McCormick, L. G., Strachan, D., & D’Souza, C. (2016). Managing and mitigating conflict in healthcare teams: an integrative review. Journal of advanced nursing, 72(7), 1490–1505. Losa Iglesias, M. E., & Becerro de Bengoa Vallejo, R. (2012). Conflict resolution styles in the nursing profession. Contemporary nurse, 43(1), 73–80. (Links to an external site.) (2021)

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